Introduction As a security agent, you're often the first person called when tension rises—whether in a shopping mall, a bar, a hospital, or at a private event. Your ability to de-escalate a situation can prevent violence, protect people, and show your professionalism. In this post, we’ll go over practical de-escalation techniques that every security agent should master, especially those working in Montreal or anywhere in Quebec. Why De-escalation Matters in Security De-escalation isn’t about avoiding action—it’s about using your communication and presence to calm a situation before it becomes a physical confrontation. It’s a skill that shows strength, control, and respect for the law…

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